What data can the AI use?

It can use previous email threads, CRM notes, order data, product information, FAQ content, internal documents, or any other approved business source.

Can the system run locally?

Yes. Depending on your privacy requirements, the system can run on local AI models through Ollama or use cloud APIs such as OpenAI or Claude.

AI Email Answering · Customer Support · Workflow Automation

AI email replies that understand your business

A custom AI system that reads incoming emails, finds the right customer and business context, and prepares accurate replies in your tone of voice. You keep control with draft approval, escalation rules, and full transparency.

Discuss Your Inbox Gmail Drafting Setup

Built for real email work

Answers from your actual knowledge

The system can use product data, CRM records, previous conversations, policies, documents, and FAQs so replies are grounded in the same information your team would normally look up manually.

Human approval where it matters

Instead of a risky autoresponder, the AI can save a draft, classify urgency, explain which data it used, and flag messages that should go to a person before anything is sent.

Flexible model and privacy setup

Run locally with models through Ollama, or connect to OpenAI, Claude, or another API. The right setup depends on your speed, cost, and GDPR requirements.

What the system can handle

A controlled workflow around the inbox, not a generic chatbot bolted onto email.

Classification

Sorts email by intent and urgency

Sales requests, support issues, booking questions, complaints, invoice questions, and internal messages can each follow different rules and templates.

Context retrieval

Finds the facts before writing

The AI can look up customer history, order status, project notes, available products, or internal documentation before creating a reply.

Approval workflow

Draft, review, send, and learn

Replies can be saved as drafts, routed to the right person, adjusted by your team, and used to improve future prompt templates and response rules.

Frequently asked questions

Does the AI send emails automatically?

It can, but most businesses should start with draft approval. The system prepares the reply, shows the source context, and lets a person approve or adjust it before sending.

Can it match our tone of voice?

Yes. Tone, structure, sign-off, escalation rules, and answer style are configured in prompt templates and examples from your existing emails.

Can it connect to our existing tools?

Yes. Typical integrations include Gmail, Outlook, CRM systems, spreadsheets, order systems, internal documents, Slack, Teams, and custom APIs.

Is it GDPR-friendly?

It can be designed that way. Sensitive businesses can run local models and local data retrieval. If cloud APIs are used, we map what data is sent and where it goes.

Turn repeated email work into a controlled AI workflow

Tell me what your team answers again and again. I will map the inbox flow and suggest the safest first version.

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